This resource centre contains documents, information
and resources for ITIL® Version 3.
This page will be updated so you may want to bookmark
this page!.
Online Interactive & free ITIL v2 Mind Map (no
download required)
Spend some time with Datajar's totally free very useful
and online interactive ITIL v2 Mind Map. This Mind Map
contains and incredible amount of information covering
more than the ITIL v2 Foundations course syllabus.
[click
here for the Mind Map]
|
Enjoy, Explore & Learn about:
- All the Service Delivery and Service
Support processes (their Goals, Activities,
Definitions, KPIs, CSFs, Challenges and
Benefits)
- Steps for implementing processes
- Definitions of ITIL and IT Service
Management
- Steps to an awareness campaign
- For those studying for the Exin Manager
exam we have notes to the CMJ case study
- Time Frames to implement and plan Policies,
Processes and Procedures
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Free ITIL® v3 Exam Simulator preview
Test our ITIL® v3 Exam mock exams. These are timed
exams to simulate the real thing. Questions are
provided by ITIL Campus and by student contribution.
Please help us to provide a realistic test simulation
by helping to edit and add questions. [click
here]
If you want to know for sure whether you're ready for
the official ITIL® Foundations exam then you should
have a look the ITIL Campus mock exams and find out.
With a growing number of mock exams and more than 350
questions in total (adding more as our students suggest
more!), this series of realistic mock exams will tell
you exactly how ready
you are. It’ll put you through your paces and
give you some much-needed peace of mind before you attempt the real
thing.
ITIL v3 Presentation - Key differences between ITIL v2
and v3
This is a [presentation
video] from the ILX
website which summarises some of the
differences between ITIL® v2 and v3.
Free ‘Littler ITIL’ - A new Introductory Overview for
ITIL® V3 publised by itSMF UK
itSMF UK, in
association with the Best Management Practice
Partnership, has published ‘An Introductory Overview of
ITIL V3’.
This handy, pocket-sized book describes the key
principles of IT Service Management and provides a
high-level overview of each of the core publications
within ITIL V3. It also offers a process cross-reference
and information on qualifications and ITIL-related
standards – an ideal companion to the ITIL Service
Lifecycle.
Download it from here
