Intermediate Qualification: Service Strategy $50

The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management.

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management
and strategy as documented in the ITIL Service Strategy publication.

Target Group
The main target group for the ITIL Intermediate Qualification: Service Strategy Certificate includes but is not restricted to IT professionals involved in the on-going management, coordination and integration of strategizing activities within the Service Lifecycle. Such as:

• CIOs,
• CTOs
• Managers
• Supervisory staff
• Team leaders
• Designers
• Architects
• Planners
• IT consultants
• IT audit managers
• IT security managers
• ITSM trainers
  

The course covers the management of service strategy and core information of supporting activities within the Service Strategy stage, but not the detail of each of the supporting
processes.

The target group may also be of interest to Individuals who require a deeper understanding of the ITIL Service Strategy stage of the ITIL Service Lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization and Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite

Learning Objectives
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Service Strategy Principles
• Defining services and market spaces
• Conducting Strategic Assessments
• Financial Management
• Service Portfolio Management
• Managing demand
• Driving strategy through the Service Lifecycle
• Understanding Critical Success Factors and risks

Prerequisite Entry Criteria
It is a pre-requisite before candidates can enroll in this course that they must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission. The course will be activated after payment is received and evidence of having completed the Foundation certification is presented (this can be a scan of the exam results).