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ITIL v3 Course Online
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The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management.
The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management
and strategy as documented in the ITIL Service Strategy publication.
Target Group
The main target group for the ITIL Intermediate Qualification: Service Strategy Certificate includes but is not restricted to IT professionals involved in the on-going management, coordination and integration of strategizing activities within the Service Lifecycle. Such as:
- CIOs,
- CTOs
- Managers
- Supervisory staff
- Team leaders
- Designers
- Architects
- Planners
- IT consultants
- IT audit managers
- IT security managers
- ITSM trainers
processes.
The target group may also be of interest to Individuals who require a deeper understanding of the ITIL Service Strategy stage of the ITIL Service Lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization and Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
Learning Objectives
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Service Strategy Principles
- Defining services and market spaces
- Conducting Strategic Assessments
- Financial Management
- Service Portfolio Management
- Managing demand
- Driving strategy through the Service Lifecycle
- Understanding Critical Success Factors and risks
It is a pre-requisite before candidates can enroll in this course that they must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission. The course will be activated after payment is received and evidence of having completed the Foundation certification is presented (this can be a scan of the exam results).
This course is intended for those who have existing ITILv2 Foundation certification. If you do not have any ITIL knowledge this is not the course for you, you should take our full ITILv3 Foundations course instead.
The ITIL Foundation v3 Bridging course highlights the new topics in ITIL version 3 and the main differences from earlier ITIL versions.
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the components related to this certification.
- Service Management as a practice
- Service Lifecycle
- Key Principles and Models
- Generic Concepts
- Selected Processes
- Selected Roles
- Selected Functions
- Technology and Architecture
- ITIL Qualification scheme
Free ITIL v3 Foundations Mock
Exams
(Online Timed & Graded Exams)
No two ways about it the official ITIL certification exams can’t be taken lightly. They’re tough, time-consuming and expensive. So you want to be pretty prepared and confident of passing before you take the plunge and book in for an official exam.
This series of realistic mock exams will give you some
much-needed peace of mind and prepare you well, before you
attempt the real ITIL exam. It puts you through your paces and
lets you know exactly how you’re likely to fair when you take on
the official ITIL exam.
This course is offered FREE as a
community service.
Help us to keep this course
updated and relevant by suggesting questions (with answers) that
we can add to this collection. We endeavour to simulate the
official exams but offer no guarantee as to how similar the
questions are to the real exam.We need your help for that!
- Realistic ITIL Foundation mock exams – Whether you do all the mock exams or just one, you can be sure that you’ve covered all your bases.
- Measurable with automatic grading – All our ITIL exams are automatically graded, and your mark is displayed when you finish.
- Additional subject specific drills – If you’re particularly worried about one specific subject, you can complete a subject specific drill to really hone your knowledge.
- Full unlimited access FREE – Attempt each exam as many times as you like.
ITIL v3 for Executives (Online Training Course) - FREE
ITIL offers benefits to the business that go far beyond the technical. In fact, the fundamental purpose of ITIL is to ensure that IT is focused on achieving business objectives, not technical ones. So it makes sense for executives know what ITIL’s all about.
This is not a technical course. It’s a high level course,
designed specifically for non-technical CEOs, CFOs and other
Executives.
It summarises the key concepts, terms and definitions of ITIL, explaining benefits in business terms. As an executive, you’ll learn why your IT staff should be ITIL V3 certified, you’ll see what they’ll learn, and you’ll understand the business, financial and operational benefits that will follow.
So when your organisation adopts ITIL’s processes, you’ll understand precisely what’s happening and why, and you’ll be confident that everyone’s speaking the same language and working towards the same goals.- ITIL defined – What it is and just as importantly – what it isn’t.
- Key concepts, terms & definitions – Ensure you can speak the same language as your IT staff, with an overview of the key elements of ITIL.
- Define, measure, control – It’s said that you cannot manage what you cannot control, you can’t control what you cannot measure, and you cannot measure what you cannot define. See how ITIL will help your organisation define, measure and control deliverables and values.
- Business benefits – Learn the actual business, financial and staff benefits of ITIL.
- Over-reliance on individuals? – Learn the dangers of relying on high-performing / long-term employees, and see how ITIL offers a better alternative.
- Realistic scenarios – Learn quickly and with minimal reading thanks to concepts that are illustrated by realistic scenarios.
- Thought leader opinions – Hear what thought leaders like Gartner and Peter Drucker have to say about ITIL.
- Implementing ITIL – Learn how to implement ITIL quickly, efficiently and smoothly.
- Bring it all together – Learn about the IT Service Lifecycle and the business value of each stage. See how it ties everything together.
Please feel free to contact Datajar to discuss ITIL in relation to your business.
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Site news
 | More Choices for Course Duration |
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ITIL Campus now offers the choice to enrol in a course for either
three, six or twelve months. So choose an option that best suits your study habits and budget! |
| Welcome to ITIL Campus! |
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Welcome to ITIL Campus! Here at ITIL Campus we specialise in "best practise" IT Service Management frameworks including ITIL version 3 courses. All of our courses follow official syllabus and are designed not only to help you pass the official exams, but also to give you a depth of knowledge so you actually understand the material, rather than just knowing enough to pass an exam.
We feel that in order
to progress in your career, and perform more effectively in your
current role, it is important to have a strong understanding of
best practice processes. ITIL is recognised as the most highly
adopted IT Service Management framework for implementing best
practice processes, which will add value to your organisation,
and to you as an individual.
Why e-Learning?
E-Learning with ITIL Campus
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