Frequently asked questions
Exam
Do you offer the official
certification exam on-line?
How/where can I sit the official certification
exam? (updated!)
How much does it cost to do the official
exam?
Are you affiliated with any examination
providers?
Course access
How long can I access the course for after I enrol?
How long does it take to study the ITIL Foundations course?
Do you offer a 'hard copy' of the course so I can
study off-line?
Can I buy the course on CD/DVD?
I registered and paid but did not receive a
confirmation e-mail. Where is it?
Do you offer classroom based training?
Can my organisation have private group training
on-line?
Course fees
Do you offer group discounts?
Can I be invoiced rather than paying
on-line?
Can I pay with a debit card rather than a credit
card?
Can I pay with a bank transfer rather than credit
card?
Do you offer discounts for full time students or
pensioners?
I see a field on the sign up form where I can put
in a discount code. Where can I get such a code?
Support
I need help. What support services do you
offer?
I have paid and enrolled for the course but now
can't access. What do I do?
General
Do you accept suggestions for new
features/content/courses?
I found a spelling/grammar/logic error in the
course, who do I tell?
Do you offer the course in any other language
other than English?
Do you offer
the official certification exam
on-line?
No we do not offer the official certification on-line at this
stage. However this may change in the future.
How/where can
I sit the official certification exam?
To sit the official ITIL exam there are two major
test providers - Pearson VUE
and Prometric. Both have extensive global networks so we are sure
there is a opportunity for you to sit the exam near you.
See http://www.prometric.com/ or http://pearsonvue.com/exin for
more details.
Book an exam with Prometric in many countries here http://www.2test.com
There may also be other opportunities local to you such as
sitting the exam at organisations that offer classroom based ITIL
training even without doing the actual training with them (for a
small fee on top of the exam cost though).
How much does
it cost to do the official exam?
Unfortunately we cannot advise on the cost of sitting the exam as
this varies from country to country. See the FAQ above for more
information and links to exam providers.
Are you
affiliated with any examination providers?
No, we are not affiliated with any examination providers.
How long can
I access the course for after I enrol?
Course enrolment length is specified in the course description on
the main page of our site. This may vary from time to time
depending on any special pricing.
How long does it take to study the ITIL Foundations course? The course allows students to study at their own pace and in their own time, subject to the course enrolment time (See above). It is recommended that at least 18 hours of study is completed before attempting the exam
Do you offer
a 'hard copy' of the course so I can study
off-line?
We do not offer a hard copy of the course. It is only available
on-line. We do offer a number of downloadable resources to help
with your studies though including the ITSMF Introductory guide.
Check the main page menu for details.
Can I buy the
course on CD/DVD?
At this stage we do not offer the course on CD or DVD. This may
change in the future so watch this space.
I registered
and paid but did not receive a confirmation e-mail. Where is
it?
Check you junk items folder or the folder where spam mail is
delivered to. Your ISP may retain what it thinks
is junk mail, you should be able to access this through a web
interface if this is the case. Check with your ISP for
details.
If you still cannot find the confirmation e-mail contact us and
we will look at alternative methods of validating you as a
user.
Some people also use anti-spam technology that requires a manual
request to be made for authorisation to e-mail you and be added
to your 'safe list'. As the registration process is automated these
systems will block our registration confirmation e-mail. If you
have such a system please add the domain
datajar.com.au to the list. In such cases you may need to contact
us to resend the confirmation.
Do you offer
classroom based training?
Yes, ITIL-Campus can offer classroom based ITIL training on your
premises for groups of 5 or more. Contact us at regos@e-quals.com.au for
further details.
Can my
organisation have private
group training on-line?
Yes, we can set up private groups for organisations wishing to
keep forum and blog entries private to their group. We can also
assign someone from your organisation as a course
convener/supervisor which will give them the ability to see the
progress of all students within your group as well as view
statistics related to the group. To set this up e-mail us at
regos@e-quals.com.au
Do you offer
group discounts?
Yes, we offer group discounts for the ITIL Foundations
course.
Contact is at regos@e-quals.com.au for
details on how to apply for the discount.
Can I be
invoiced rather than paying on-line?
Yes, we can invoice you however you will not be able to access
the course until payment is received and cleared. Payment on-line
through PayPal results in immediate access so this is the
recommended method of payment.
Can I pay
with a debit card rather than a credit card?
Yes, PayPal allows you to set up an account using a debit card
instead of a credit card. The payment procedure is the same so just
click on the PayPal link and follow the directions from
PayPal.
Can I pay
with a bank transfer rather than credit card?
Yes, PayPal allows you to set up an account to draw funds from a
bank account to pay on-line rather than using a credit or debit
card. The payment procedure is the same so just click on the
PayPal link and follow the directions from PayPal.
Do you offer
discounts for full time students or pensioners?
Due to the nature of the material we offer our target market is
for IT professionals seeking to enhance their career, or to
comply with job requirements. We do not think the material is of
particular interest to full time students or to pensioners.
As such we do not offer discounts for these groups of
people.
I see a field on the sign up
form where I can put in a discount code. Where can I get such a
code?
Discount codes are provided to organisation groups where a
discount structure has been agreed (see FAQ - "Do you offer group
discounts?") or as part of a promotion we may run from time to
time.
I need help. What support services do you
offer?
For help with your ITIL study we suggest you make a post on the
forums. Other students or someone from our organisation will try
to answer your question.
For help with technical issues with the course (you find a bug
for example) then please e-mail us at regos@e-quals.com.au
or use the on-line contact form.
We do not provide answers to the official certification
exam.
I have paid
and enrolled for the course but now can't access it. What do I
do?
Send and e-mail to regos@e-quals.com.au and we
will rectify the situation for you.
Do you accept suggestions for new features/content/courses?
We accept suggestions for new features, additional content, or
new courses. However, we may not be able to add new features due
to restrictions with the framework we use. We will add content if
we feel it is suitable and will benefit the majority of
students.
We will also add new courses if we feel there is a great enough
demand in the market. Send and e-mail to regos@e-quals.com.au for any
requests or suggestions.
I found a
spelling/grammar/logic error in the course, who do I
tell?
Please note that we have written the course using Australian
English. So for our American cousins some of the spelling may
look odd but actually be correct.
There will be cases where the grammar may be incorrect of the
sentence structure just doesn't make sense. We are technical
people not writers or poets so don't expect eloquence of prose.
However, we are more than happy to correct any errors you find
(and hopefully learn something along the way). So, if you find
any errors or omissions, grammar, spelling or sentence structure
issues please let us know by e-mailing us the sentence, followed
by how you think it should read.
Send all English lessons to regos@e-quals.com.au
Do you offer
the course in any other language other than
English?
We would love to but we are limited in our English vocabulary,
imagine what a mess we'd make with other languages. However, if
you would like to offer your services to translate the course to
another language we would be happy to accept the offer. We may
even be able to work out a compensation arrangement.
Languages we are interested in translating to are:
Japanese, Korean, Chinese, French, Spanish - as these are the
languages we have had request for to date.
